支援 · Support

確認兩部裝置都有網絡、已加入同一個廚房，而且商店試用或 Shio Plus 權益仍然有效。由邀請連結加入時，app 會先拉取同一個廚房嘅資料；唔會靜靜將舊有廚房資料混埋入去。仍然唔得就將錯誤字句同大約發生時間電郵俾我哋。

確認 app 有咪高峰權限，同埋撳「完成」時有網絡。轉錄失敗時，app 會盡量保留錄音畀你重試或改為打字；整理失敗時，逐字稿會保留畀你修正。錄音只會喺你撳完成後送出。

換機或重裝後，喺 Shio Plus 畫面使用「還原購買」。取消訂閱：iPhone／iPad 去「設定」，撳自己個名，再入「訂閱項目」；Android 去 Google Play 嘅「付款和訂閱」，再揀「訂閱」。退款由 Apple 或 Google 按其政策處理。

唔會。月費同年費都係同一個 Shio Plus 權益，轉計劃唔會重新派 introductory trial。轉換幾時生效同點樣計費以 Apple 或 Google 管理訂閱畫面當時顯示為準。

你可以先玩 30 秒示範廚房，了解雪櫃、五日 Plan 同購物清單點樣連埋一齊。示範只存在記憶體，離開後唔會保存；建立可保存嘅真實廚房需要有效嘅商店試用或 Shio Plus。

你可以喺 app 內逐項刪除目前廚房內容。清除 app 儲存空間或移除 app 只會清除嗰部裝置嘅快取同設定，唔會刪除伺服器上嘅目前廚房。要刪除整個目前廚房、自家分析、推送或 RevenueCat 客戶紀錄，請按 刪除資料指引 電郵開始可核實嘅刪除要求；作業系統備份亦可能要喺裝置設定另行管理。

Check that both devices are online, joined to the same Kitchen and covered by an active Store trial or Shio Plus entitlement. Joining first pulls that Kitchen and does not silently merge existing Kitchen data. If it still fails, email the exact error and approximate time.

Confirm microphone permission and connectivity when you tap Done. The app aims to preserve audio for retry/type/discard choices after transcription failure and keeps transcript edits after parsing failure. Audio is sent only after Done.

Use Restore Purchases on the Shio Plus screen after reinstalling or changing devices. Cancel on iPhone/iPad in Settings: tap your name, then Subscriptions. On Android, open Google Play, then Payments & subscriptions, then Subscriptions. Apple or Google handles refunds.

No. Monthly and yearly unlock the same Shio Plus entitlement, and changing plans does not grant another introductory trial. Apple or Google shows when the change takes effect and how it will be billed.

You can first try the 30-second Sample Kitchen to see how Fridge, the five-day Plan and Shop work together. The sample exists only in memory and is not saved after you leave. A Store trial or active Shio Plus subscription is required to create a persistent real Kitchen.

You can delete individual Current Kitchen content in the app. Clearing app storage or uninstalling removes only that device's cache and settings; it does not delete the Current Kitchen stored on Shio Box servers. To delete the whole Current Kitchen, first-party analytics, push-registration or RevenueCat customer records, follow Delete Your Data to start a verifiable email request. Operating-system backups may also need separate management in device settings.