SHIO BOX · PUBLIC INFO
支援 · Support
有咩幫到你？
電郵 coffeebb71@gmail.com。請講低你用 iPhone 定 Android、問題發生喺邊一頁，同埋你見到嘅錯誤字句；唔好寄任何登入資料或付款資料。
常見問題
一定要加電郵先用得？
唔使。如果你想換機或者重裝後返到原有廚房，可以先喺 app 連結電郵。之後用同一個電郵收六位驗證碼，就可以用原有嘅成員身份登入。你可以隨時喺 app 解除連結。
點解兩部電話未同步到同一個廚房？
確認兩部裝置都有網絡、已加入同一個廚房，而且商店試用或 Shio Plus 權益仍然有效。由邀請連結加入時，app 會先拉取同一個廚房嘅資料；唔會靜靜將舊有廚房資料混埋入去。仍然唔得就將錯誤字句同大約發生時間電郵俾我哋。
點樣補返作者嘅完整食譜？
如果食譜頁有「補充食譜」，你可以貼上作者嘅文字或加入食譜截圖，按「整理食譜」，核對材料同步驟後再儲存。
點樣還原、取消 Shio Plus 或申請退款？
換機或重裝後，喺 Shio Plus 畫面使用「還原購買」。取消訂閱：iPhone／iPad 去「設定」，撳自己個名，再入「訂閱項目」；Android 去 Google Play 嘅「付款和訂閱」，再揀「訂閱」。退款由 Apple 或 Google 按其政策處理。
試用途中由月費轉年費，會唔會再有七日？
唔會。月費同年費都係同一個 Shio Plus 權益，轉計劃唔會重新派 introductory trial。轉換幾時生效同點樣計費以 Apple 或 Google 管理訂閱畫面當時顯示為準。
訂閱前用到啲咩？
你可以先玩 30 秒示範廚房，了解雪櫃、五日 Plan 同購物清單點樣連埋一齊。示範只存在記憶體，離開後唔會保存；建立可保存嘅真實廚房需要有效嘅商店試用或 Shio Plus。
點樣刪除資料？
你可以喺 app 內逐項刪除目前廚房內容。清除 app 儲存空間或移除 app 只會清除嗰部裝置嘅快取同設定，唔會刪除伺服器上嘅目前廚房。要刪除整個目前廚房、自家分析、推送或 RevenueCat 客戶紀錄，請按 刪除資料指引 電郵開始可核實嘅刪除要求；作業系統備份亦可能要喺裝置設定另行管理。
Need help?
Email coffeebb71@gmail.com. Tell us whether you use iPhone or Android, where the problem happened, and the exact error text. Do not send sign-in credentials or payment details.
Frequently asked questions
Do I have to add an email?
No. If you want to return to the same Kitchen after changing phones or reinstalling, link your email in the app first. Then use the six-digit code sent to that email to sign in as the same member. You can unlink it at any time in the app.
Why aren't our phones syncing the same Kitchen?
Check that both devices are online, joined to the same Kitchen and covered by an active Store trial or Shio Plus entitlement. Joining first pulls that Kitchen and does not silently merge existing Kitchen data. If it still fails, email the exact error and approximate time.
How can I add the creator’s recipe details?
When a recipe offers Add recipe details, paste the creator’s text or attach recipe screenshots. Choose Organize recipe, then review the ingredients and steps before saving.
How do I restore, cancel or request a refund?
Use Restore Purchases on the Shio Plus screen after reinstalling or changing devices. Cancel on iPhone/iPad in Settings: tap your name, then Subscriptions. On Android, open Google Play, then Payments & subscriptions, then Subscriptions. Apple or Google handles refunds.
Does switching from monthly to yearly restart my seven-day trial?
No. Monthly and yearly unlock the same Shio Plus entitlement, and changing plans does not grant another introductory trial. Apple or Google shows when the change takes effect and how it will be billed.
What can I use before subscribing?
You can first try the 30-second Sample Kitchen to see how Fridge, the five-day Plan and Shop work together. The sample exists only in memory and is not saved after you leave. A Store trial or active Shio Plus subscription is required to create a persistent real Kitchen.
How do I delete data?
You can delete individual Current Kitchen content in the app. Clearing app storage or uninstalling removes only that device's cache and settings; it does not delete the Current Kitchen stored on Shio Box servers. To delete the whole Current Kitchen, first-party analytics, push-registration or RevenueCat customer records, follow Delete Your Data to start a verifiable email request. Operating-system backups may also need separate management in device settings.